Are you having trouble with your SNOO? Here are a list of common issues and how you can have them fixed or repaired.
Phone or Message Patty: 0485 985 145
SNOO Issue | Likely Cause(s) | Typical Repair or Solution |
|---|---|---|
SNOO not turning on | Power adapter failure, loose cable, or faulty mainboard | Check and replace power adapter; inspect power cable; replace mainboard if needed |
White noise not working | Speaker malfunction or board issue | Re-seat speaker wires, test speaker; replace speaker unit or sound board |
No rocking/motion not working | O-rings need replacing, failed motor or jammed internal mechanism | Replace rubber o-rings, inspect and replace motor |
Erratic or jerky movement | Faulty accelerometer or imbalance | Recalibrate unit; replace motion sensor or fix internal bumpers |
SNOO connects but doesn’t respond to app | Bluetooth/Wi-Fi module issue | Reset the SNOO; replace Wi-Fi board if needed |
Red light flashing | Sensor error (often swaddle clips or internal sensors) | Inspect swaddle clips and sensors; clean or replace defective sensors |
Swaddle clips not registering | Damaged clips or sensors inside the bassinet walls | Replace the clip mechanism or sensor |
Rattling or unusual noise during operation | Loose internal part or wear in mechanical components | Open base unit, tighten or replace affected components |
SNOO making clicking sounds but not moving | O-rings are worn out | Replace rubber o-rings |
App won’t sync with device | Outdated app, or network issue | Update app; reset Wi-Fi; re-pair device. We can help! |
Damaged or non-functional o-rings (motion damper) | Wear over time or environmental stress | Replace o-rings with new ones (common fix every 12-18 mths) |
Power cuts out during use | Overheating, faulty board, or bad cable | Inspect for overheating; replace power board or cable |
Vibration but no movement | Motor spinning but not engaging rocker arms | Inspect and reconnect or replace rocker mechanism, replace rubber o-rings |
Phone or Message Patty: 0485 985 145
We provide SNOO repair services across all of Sydney, covering the Inner West, Eastern Suburbs, North Shore, Northern Beaches, Western and South Sydney, North Sydney, the Hills District, and the Sutherland Shire.
We’ve also expanded our SNOO cleaning service to reach families in the Blue Mountains, Newcastle, the Central Coast, Wollongong, and the Southern Highlands.
Frequently Asked Questions
Q: Where can I get my SNOO repaired in Sydney?
A: Our SNOO repair service can fix any common issue with your SNOO including grinding, jerking, or other problems related to the rocking motion.
Q: Where is the cheapest SNOO repair in Sydney?
A: We pride ourselves on being the most affordable and convenient SNOO repair service in Sydney. If you find a cheaper price elsewhere please us know and we will do our best to match it.
Q: Can you replace the clips and sensors on a SNOO?
A: We often buy spare broken SNOOs and keep spare parts so we are able to repair and replace parts on your SNOO including the clips and sensors.
Q: Can you replace the motor on a SNOO?
A: It is possible to replace the motor on a SNOO but it's best to check it's not a more simple problem first as it may just require o-ring replacement if the SNOO is jerky. We can assess and let you know the repair service that is necessary.
Q: How can you fix a SNOO that has stopped moving and rocking?
A: The most typical snoo repair service is a full o-ring replacement. They typically need to be replaced every 12 to 18 months. We source only high quality o-rings and that ensures they will last for as long as possible.
Contact us to book your SNOO Repair
Get in touch and we will discuss our availability to have your SNOO repaired in no time!
Phone / SMS: 0485 985 145 or Email: patty@bebeactive.com
Email: patty@bebeactive.com
Ph: 0485 985 145
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